I'm really satisfied with work done recently at Mercedes west side dealer service. I had few noice issues and all of them fixed. Specially want to thanks Service manager Trevor, service advisor Natasha and team. Trevor is a good listener to customers and involved with all my concerns personally. Also Natasha is a fantastic service advisor that keep updating customer time to time and giving best customer service from beginning to end.
Absolute pleasure to deal with ! Dari is an awesome up front nothing hidden type of sales person. Went above and beyond to make sure we were happy. Faye and Kevin in the financing office made life simple and were both such a breath of fresh air. I highly recommend this dealership to anyone looking for a great vehicle.
Great customer service and follow up for my first purchase. Dary was very knowledgeable about any vehicle I was interested in.
Great experience with Dharam Taylor and Faye Tunke at Edmonton West. Dharam was forthcoming and sincere; Faye was pleasant and efficient.
MB Edmonton West is hands down the best car dealership in Edmonton. Kind and professional service, they go above and beyond to ensure the customer experience is second to none. Manny (Lease Manager) and Rob (General Manager) were absolutely amazing to work with. They found me a car that suited my needs and took things an extra mile to ensure I was completely satisfied. My brother and I will be lifelong customers of MB Edmonton West. You should have no hesitations in shopping for your new or used vehicle here. 6/5 stars!
Everybody should come here to purchase their Mercedes from Dharam and Faye! Both of them are really knowledgeable, friendly and we were welcomed with open arms into the Benz family. We are super happy with our purchase and we are going to recommend everybody to see Dharam for their first luxury car. Super smooth process and we were treated so nicely unlike the other dealerships, this is one big difference buying directly from a showroom rather than a secondary dealership!
Purchased my first Mercedes here was very happy with my sales manager mike and salesman Alex they were great to do business with and got me rollin in a Mercedes now
Dari Mahfouz was a wonderful sales person who made the experience of buying a car fun! He made sure that everything was taken care and I love my new wheels!
This is the best place to buy your vehicle. Big showroom with well knowledgeable staff. Prab was my sales specialist and he is such a great guy with full of knowledge to work with. He is very professional person going extra mile to make sure his customers are treated first class all the way. Also thankful to the financial service manager Derrick for his smooth working culture and for his clear explanation of maintenance / protection details. I am totally happy with my new purchase with Edmonton West MB and strongly recommend this to everyone.
Been impressed with the service team for many year. This time the sales team stepped up. Dharam was a great sales person to deal with. He is very knowledgeable about the the brand and a please do to deal with. Thanks Dharam, I would recommend you to all future MB buyers.
I have never been so impressed with a dealership team, this was my first time venturing away from the family dealership I’ve always dealt with… I now have a new home with Mercedes Benz west. I had the pleasure of dealing with Dari Mahfouz! 100% would recommend tracking this guy down and working with him absolutely amazing!
Highly recommend! Dari, went above and beyond to make everything go smoothly! Car is amazing! Thanks for everything.
They took proper care for me. Arranged shipping, cleaned the car A-Z, responded quickly and dealing was super smooth. Thank you for this lovely experience
I would highly recommend Prab .Very polite, walks you though the wide range of options in details, you don't experience the rush of being pushed to buy as some salesman do and more he is very patient.
Ben Saleh helped me pick up my new to me BMW was a pretty great guy very friendly always helping our needs. for a Mercedes dealership he knew a lot about the BMW and helped me figure out everything that I love about the car. soon as we got there he did revved the engine to 5k rpm cold made me cringe but its whatever.
Great experience! All staff were very friendly and polite. Dari Mahfouz was the person who helped me to purchase my vehicle. He was knowledgeable and patient. He followed up with me without making me feel pressured. I definitely recommend him to work with. Also, after a week I had some issues with my vehicle and I took the car back to the dealership. My service advisor was Mikayla. Mikayla and her manager Garry were awesome and helpful. They delivered the luxurious customer service that I was looking for. The only reason I am giving four star to my experience is ...
Just wanted to thank all staff especially kanwal Gill he really helped me get the right vehicle for me. Kanwal made us feel welcome all the time, always squeezing me in his really busy sched because I live 4 hours away from Edmonton. He would send me all info of my options, he made sure that there’s no rush and we take our time and after almost a month of debating which vehicle I’m getting we decided to go on gla 45 AMG. Kanwal made me feel especial in some of type of way I have been to a lot ...
Great people at the service department. There was an issue that happened and the people at west Mercedes were quick to reach out to me and fix it. They went above and beyond to make sure my vehicle was fixed and made it convenient to do so. They even put procedures in place so it doesn't happen to anyone else. I'm extremely impressed with how they stepped up. Would definitely recommend this dealership.
Mark Gummer was absolutely fantastic to deal with on my used Jaguar. He had everything ready to go when arrived and made a no hassle deal. Overall very happy with my experience with Mark and the team at Mercedes Edmonton West
My experiences has been excellent from the first time we walked into Mercedes Benz West Edmonton and promptly greeted by Andy Sun to our purchase a month later. Andy is also helpful with follow ups and quickly attends to my questions and requests weeks after our purchase. Mercedes Benz offered excellent financing rates so we decided to finance the vehicle and Kevin Ottahal seamlessly walked us through the process. I love my GLC300 and highly recommend Andy and Mercedes Benz West Edmonton.
Well, 3 years after buying a B250 from Dari at M-B it was time for a newer vehicle. Dari is still great, the car is a bomb! GLA 250 that I have named Gloria. I'm always well treated here, no matter the issue. Mercedes-Benz rule!
Thank you soo much prabhjod singh for such a excellent service and information you gave me to choose my best dream vehicle GLE-350, I recommend Prabh to everyone. Thanks again Prabh🙏!!
This past week I visited the Mercedes-Benz Edmonton West dealership to inquire about a sports car they had in inventory and was met by the dealerships representative Dari Mahfouz. Dari provided outstanding service and his professional attitude in working with me deserves recognition. In my lifetime I have purchased many vehicles from a variety of dealerships and I can I can say that this ranks at the top of how accommodating Dari and the team at this impressive dealership were in insuring that I was fully satisfied. Well done Dari and if your are considering a vehicle you will well ...
Can't say enough good things about Brandon and Rollie from Mercedes Benz Edmonton West. I recently purchased a new E-Class Mercedes, and from spec to delivery, they both went above and beyond to make the process as smooth as possible for me. I would highly recommend contacting Rollie to anyone looking to get into a Mercedes Benz, he will have you in good hands and you will not regret it. Thanks again to Mercedes Benz Edmonton West.
When looking for a vehicle. I purchased my first Mercedes Benz Had a really great Salesman Dari. He had answers too every difficult questions I had. Also he had good communications and professionalism, funny. West location the staff are really friendly and helpful
I just happened to randomly drop in and on the lot was my dream car, the salesman Dari helped my dreams come true! Such friendly staff and very knowledgeable!
It was really friendly, amazing and satisfying experience working with Mercedes benz. They gave me a good value deal. Special thanks to Dari Mahfouz and Minh Thu for making it possible.
Beautiful product. Friendly staff
Great dealership and a stream line sale. Salesman Dharam Taylor made our experience of getting into our first Mercedes-Benz enjoyable and hassle free. I recommend them and Dharam on your next vehicle purchase.
Most amazing experience we have ever had purchasing a vehicle. Ben was awesome and very patient. The management team went beyond our expectations. Ben helped us design a beautiful Benz. Definitely recommend this location. Go have fun and purchase a Benz.
When shopping for a vehicle from out of province it takes a lot of patience from the sales team as many questions ensue. From the initial inquiry Dari exceeded my expectations. My preferred communication was via email or text and Dari was thorough in answering all my questions and even made a video to help me visualize. While we never met in person, I felt comfortable making the purchase based on the information I was provided. Since receiving delivery of my vehicle I have had to reach out for support and Dari was true to his word about caring for ...
We recently purchased a car from the Mercedes Benz West dealership. I wanted to leave a review for the amazing service! Everyone was nice and friendly. Especially Alexander Quinn, he is knowledgeable, funny and great sales rep I have ever seen. Faye Tunke Financial Services Manager, was a great help in financing process. Thank you again! Staff at West location are awesome unlike at Heritage valley location.
Met with Ben Saleh, i would recommend him to anyone looking for a Mercedes to see him. Excellent service!!
Hands down I had the most amazing experience at Mercedes Benz WEST Edmonton. Alex in specific was really nice and made it very smooth experience for me. Everyone was really amazing and helpful. Alex and Derrick were very through explaining programs without being pushy. I’m very satisfied with my purchase and I’d always recommend this place. Thanks again
Had the pleasure of dealing with Dari recently during the purchase of my new vehicle and have nothing but good things to say for Dari and the service he provided me with. I wouldn't hesitate to recommend him to a friend or family member for one second. Highly recommended.
Hands-down one of the best experiences I have had! Mercedes Benz WEST Edmonton, your customer service is truly an exemplar! Seamless and streamlined to say the least. I purchased my first Mercedes here, and I am extremely impressed. Salesperson, Dari- what a wonderful experience I had with you! From his approach, customer service, communication, and professionalism; he is the one you want to see! His attention to detail and individualized customer needs are just wonderful! Thank you so much for everything, Dari. Finance Service Manager, Minh-Thu, thank you for your wonderful assistance throughout this process and welcoming smile! I could ...
Service department very helpful and knowledgeable
Our salesperson, Dari was very responsive, helpful and answered all of our questions. No pressure to buy and was in touch with us every step of the process, even texting a picture of the vehicle just before it was to go into detailing. He took his time in providing a lengthy orientation to the vehicle when we went to pick up our new baby. Very happy with our experience and would recommend the dealer and Dari.
While looking online I saw a used vehicle I was interested in, I ended up making an appt to see the vehicle and that's where I met Ben, I ended up looking at the vehicle and we went over financing options etc., upon thinking about it we decided to go another route, Ben and his team at Mercedes West were so professional and courteous they tried there best to get me and my young family into this vehicle and completely understood why it wouldn't work. The Service and Professionalism here is top notch and I will for sure ...
Thanks you Mikayla Stelte in Services for your professionalism and consistency. I definitely have a better appreciation for Mercedes from past experiences with customer service. I highly recommend this location to any future Mercedes buyers.
It’s was a smooth experience purchasing a Benz today. Thank you Prab Lotey, you were very patient and answered all our questions. I recommend anyone to go see Prab. Thanx for the great experience. Also would like to thank M.Lam in finance, thanks for explaining everything in detail. The time you walk in to Mercedes till the time you leave , you feel the positive energy and atmosphere they provide for customers, great customer service.
2 vehicles in and expectations were exceeded both times.
Recently bought my first car from West End Mercedes. Dharam made the process easy and comfortable, without the typical pressured sales tactics. If you're looking for a new vehicle reach out to Dharam, you wont regret it!
We just bought our first Mercedes at Edmonton West, and had the absolute pleasure of working with Prab Lotey. He was thoughtful, understanding, made the whole experience pressure free and a true pleasure. He took the time to explain everything I need to know about all features of the car before and after the purchase of my car. The quality of service was there and I couldn't be more happy to refer my family and friends his way. Thank you Prab!
Just bought a GLB from Dharam. Who was single handedly the best sales agent I have ever encountered ever. Tyler in finance was amazing and the service team was exceptional as well. Everything started with Dharam being the absolute best ever though. 6 out of 5 stars.
I had the best experience with purchasing my first GLC! Manny was so acknowledgeable, detail oriented, professional, and confident. I was so thankful to have him as my dealer to help me with all my questions and decisions. My whole experience with Edmonton West was outstanding, their GM, and finance department also made my first Mercedes purchase the best one ever. When I finally picked up my GLC that Manny helped me custom build it was everything I wished for and more. He understood exactly what I wanted and made sure to let me know everything about Mercedes vehicles. Overall, ...
We had a great experience at this dealership, appreciate the efficient and excellent service provided by Dharam. The finance manager was very helpful as well.
Just received 2021 GLC 300 from MB Edmonton West. Prab Lotey was extremely patient and responsive to answer all the questions that I had. Prab also committed to help in case I have more questions down the road. I am very glad that I chose to deal with Prab. I am also impressed by the hospitality of other staff at this location. I hope to post review comment on my driving experience in the near future.
Prab was such a great guy to work with! He was so helpful and knowledgeable without being pushy at all. We both felt very comfortable and totally happy with our decision. Strongly recommend him as a very professional person who goes the extra mile to make sure his customers are treated first class all the way.
Dari and the staff at Mercedes-Benz Edmonton West gave us a very personalized service. The buying experience was enjoyable. Dari was very professional and gave us a lot of assistance and information with the purchase of our E300. Thank you.
I have always had amazing service here
Manny was amazing to deal with as was the whole team. He answered all our questions and made the buying process more than easy. After we took it home and of course had questions with all its features he responds in a timely manner and is super helpful. Best car buying experience ever and looking forward to in four years doing it again with manny.
This dealership exceeded my expectations in many ways. They made it easy and comfortable to finalize the vehicle I wanted. The whole team was wonderful to deal with, especially my key salesperson Alex Quinn. He took the time to go over any and all details I needed more in depth answers on, and was very thorough in his answers. I would definitely recommend this dealership.
We just purchased our new vehicle from Mercedes-Benz Edmonton West today and wanted to share our experience. We dealt with Mark Ammar who was absolutely amazing to deal with, Mark was always available and on hand to answer any questions we had. The atmosphere in their showroom is very welcoming and relaxed. I would highly recommend these guys for your next vehicle purchase. You will not be disappointed. Oran
Prab is without a doubt the best person to handle your car buying process at Mercedes. He is kind, polite, and there for your purposes and nothing else. Would recommend to anyone looking at a Mercedes. Thank you, Prab — couldn’t be more satisfied with the choice, price and overall experience!!
I am extermly happy with the service provided by Alex Quinn in sales! I walked into the dealership looking for my first Mercedes and Alex was there from start to finish to find me the vehicle i was looking for!! Alex and Mike the sales manager worked with me and were able to find me a car that fits my budget! I am really excited to pick up my 2020 C300 and will be back to Mercedes-Benz West!! 👍🏼
Hello this Herbert. I’ll like to thank Daris for taking time and patience on getting me on the vehicle of my choice. I really appreciate and I highly recommend Daris to any one looking to get into a Benz. Thanks so much Daris. I really appreciate everything
Went there for a used honda. Good service. They treated me well.
Great buying experience. I told the sales person (Alex Quinn) what I wanted, he kept an eye out for me, followed up promptly when something arrived, we took it for a drive and he showed me all the features. Worked me out a deal I was happy with, and made the purchase all on my time frame that worked for me. Finance office was also seamless to deal with.
Purchased my second vehicle from Mercedes Benz West and I was very satisfied with their services! Alex Quinn has done a fantastic job and would recommend!
Let me say that this was the smoothest, easiest, friendliest transaction of a vehicle I have ever made. Thank you Dari, for the excellent service that you provided - couldn't of had a better sales rep. Also, thank you to the rest of the team for everything. Very satisfied with everything!
People are awesome and polite❤️, very good service, fast and the place is very clean.
The only word that I can think of that would fully explain the level of expertise, engagement, communication, honesty, integrity, classy service, welcoming atmosphere would be “AMAZING” I was a domestic car consumer for many years and after receiving the VIP treatment the Mercedes Benz provides to all it’s possible clients and long term clients-I was sold and was instantly convinced I was in good hands. The entire team that served me were incredibly diplomatic and skilled. I’d like to give a special shout out to my sales representative “Alex” this representative deserves an award for the amount ...
Super helpful staff. Special ordered a part and it came within days (originally quoted me over a week)
We had a great experience at Mercedes-Benz W! Dari Mahfouz helped us out during the process of buying our GLC 300. He is always avaiable to answer your questions about every aspects of your candidate car. He is also very professional and supportive. We had a 5 hours trip to Edmonton and he maid the process of buying very easy for us by preparing all the required documents in advance. We have no hesitation in recommending him and the Edmonton west team to anyone who is looking for buying a Mercedes-Benz.
I recently purchased a car from the Mercedes Benz West dealership. I wanted to leave a review for the amazing service! I highly recommend anyone to see Prab, from start to finish it was impeccable. I want you to know what a great employee you have. Everyone else was great as well. Thank you again! See you in the future.
I walked into Mercedes Benz Edmonton west sceptical and nervous from past buying experiences and had the pleasure of meet Prab.A completely stress free buying experience and next level customer service . He made my family and I feel as though this was not just another sale, but we were building a relationship with Mercedes Benz Edmonton West!!
Huge shout out to Mike Martin at Mercedes Benz West! We recently had a fantastic experience and this was due in large part to Mike; although, we have to say that everyone we dealt with were very kind and helpful. Mike was very professional, knowledgeable and attentive. Nothing felt rushed and he was very thorough, patient and we were well taken care of. We can’t thank him enough and recommend him to anyone looking for a vehicle. Thank you Mike!!
Imre & Angie - 2021 GLC43 AMG I thought I would share our most pleasant experience with our new vehicle acquisition. We had the pleases of working with Mark Gummer over the past several months as we finalized our selection for a new vehicle. Mark was extremely patient and supportive throughout the complete process as we compared BMW, Porsche, and Mercedes brands. I truly believe Mark’s professionalism and his desire to ensure our purchase experience was the best went a long way in our final selection in utilizing Mercedes Benz Edmonton West. My wife and I visited the dealership on ...
Just picked up my second glc300 from The senior sales Andy Sun. I can say that he is the reason I purchased two vehicles from here. As my first one, he made sure I have the best deal and the best service from the dealership. If you buying a Mercedes Benz for sure MB Edmonton West is the dealership you want to buy from. Andy Sun, Sales Manager Rob and Finance manager Faye will make the whole process enjoy full .
The customer service of Danny Paulino is amazing. Always high in energy, greets customer immediately upon arrival. Adjusts according to the customer's need and schedule. He would be the first whom I will contact in service department for my GLS. Highly Recommend him.
I purchased a car here having dealt with Dari Mahfouz both over email and text. He was both accommodating and friendly, and made sure to go above and beyond what was needed. overall a very nice dealership to deal with.
Had an excellent experience dealing with Mike Martin. He was super helpful and patient with all my queries and offered the best, unbiased advice to assist me in my search. For anyone looking for a vehicle at Mercedes West, I highly encourage them to chat with Mike in regards to their purchase and I am confident that he will treat you with the utmost professionalism and put his best foot forward without any issues.
Hands down awesome service.
Picked up our first MB today. Great services by the folks at MB Edmonton West. Thanks especially to Alex Quinn and Faye Tunke. Thanks.
Mike Martin was my sales associate at this dealership and his help was very extensive when I was purchasing my first car. I cannot thank Mike enough for the aid he had given me since the first time I came to dealership. If anyone if is seeking to purchase a car here I would highly recommend Mike Martin for assistance as he goes above and beyond to suit your required needs.
My dad purchased a previously owned vehicle from Rollie just before Christmas. It was the best buying experience that we have ever had. Rollie treated my dad with respect and honesty. We will definitely purchase from Rollie again. 5 Star Experience!
We had an excellent experience at Mercedes-Benz Edmonton West dealership not only because l found the car l wanted it , but also because they offer you a great customer service and great atmosphere. Our experience became more wonderful because of our great sale representative Mr. Prabhjodh Singh. He was very professional, knowledgeable.He spent quality time with me and my husband helping us to find our dream car.He is always available to answer your questions over the phone, text or email. His personality made the signing process so easy. I really recommend him to anyone visiting this dealership.
I loved working with this dealership! After having a terrible experience at another Edmonton dealership, it was nice to receive excellent service here! Dari made me feel super comfortable and confident. He gave me great information quickly and really helped me through every step of the process. I purchased remotely and they arranged delivery for me as well. I would definitely recommend this dealership to anyone in Alberta looking for a vehicle.
Loved our experience at Mercedez Benz West! Rollie Poon is an honest , exceptional & knowledgeable salesman. I am highly impressed by level of professional service given by Rollie , especially during this time of the pandemic. Very fast, reliable and I am in love with my GLS! Rollie answered all my questions quickly and even brought the vehicle to me! Highly recommend Rollie! We appreciate all the hard work and Dedication. I will refer everyone I know! My experience with Rollie from Mercedez Benz West far exceeds my expectations! Thank you Rollie! Thank you Mercedez Benz West!
Picked up my 550 from Mike Martin on Christmas Eve. He was a pleasure to deal with, very honest and respectful. No sales tactics or pressuring! He answered all my questions and addressed any concerns I had. He genuinely wanted to help me find the right vehicle. Thanks again for all your hard work! Truly a wonderful buying experience at Mercedes-Benz Edmonton West!
I just bought a new car from Andy and I think he is being nice and helpful all the time!
We tried purchasing a G-wagon several times for my wife with nothing but waits or headaches until we found one at MB Edmonton West (we are from Calgary) and met Dari who did an exceptional job of meeting or exceeding all our needs. We then met Derrick who also was wonderful with regards to warranty without any pressure tactics. Highly recommend MB Edmonton West, worth the 300km drive for us!
Had an awesome car buying experience here. Dari was super helpful and made the entire car buying process and experience great!
If you are looking for a Benz I highly suggest coming here. Dealing with everyone was great. From Mark Gummer (my salesperson), to Derrick (Finance), to Minh-Thu (Finance), all were incredibly friendly and were able to work with me. They were also able to deliver the vehicle to me and there was a nice present in the passenger seat - a bottle of wine presented in a nice Mercedes Benz box. A nice touch and goes to show this dealership takes the extra step to make their clients happy. Will definitely be coming back to purchase my next Benz here ...
Service is adequate. Price is not for economic option.
Purchased my first Mercedes with Andy , he is so friendly and helpful , very professional and figure it out all problem for us . Definitely come back for my second Mercedes the only reason —Andy Siu . Thanks a lot
Great people , awesome vehicles and great customer service
I reside in Vancouver and bought a 14' E63 from Dari. He was extremely helpful and guided me throughout the whole purchase. Dari consistently kept me updated with the whole process. The vehicle arrived to Vancouver way sooner than it was due for delivery. It was great and an awesome surprise. Very thankful and appreciative of Dari's service. Anyone looking to purchase a vehicle from Mercedes Edmonton West, contact my guy Dari. 10/10 recommendation.