Figuring out how to word this review was not easy. Everyone will say well of course you received great service you were looking at a $75,000 car. Well I can still honestly say that this dealership went above and beyond compared to my experiences at other brands of this caliber. I dealt mostly with Manny and Faye and I can say they were outstanding. Manny, the excellent salesperson who helped me chose the right car listened to me, like I was the one calling the shots. Without trying to upsell me or change my mind he found me what I was looking for. He listened when I said if this car is going to be X amount per month then I won’t waste your time or mine and I will leave now. When he put the first quote down it was better than I had imagined. I was waiting to see a huge payment and walk out the door. Well the payment on an AMG came in quite low with the discount Manny put on it, combined with the good resale value of the car and the decent lease rates offered by Mercedes. Similar priced cars of other makes were coming in hundreds of dollars higher per month and these other brands basically told me the price is the price, the rate is the rate and that is it. At that point I said if you will include this one other thing you have a deal. He went to the manager and came back accepting my offer. From there everything went to Faye who was amazing. She dealt with Mercedes financing and I. Somehow through our dealings she managed to get us a deal on the road hazard package and somehow managed to get the dealership to take an additional amount off the car. Faye really made this deal happen for us and made sure the payments stayed at a level I was happy with while keeping our car protected. Up to this point everything went smoother than anyone could ever hope for. I will tell you that had everything ended here this would have been the quintessentially perfect car buying experience; it is when something doesn’t go exactly as planned that people and companies are given their greatest opportunities to shine. That is exactly what this dealership did when during the delivery presentation the car had a very small issue and we were unable to take it with us. We were well taken care of and were not without an equally amazing car for the weekend, as well as many other things. Most importantly the situation was handled by a very sincerely apologetic group of staff members who truly cared. If you are in the market for Audis or BMWs do yourself a favor and come, check out a Mercedes at the Edmonton West location; where you get the luxury and style to back up the performance and a world class sales and support experience. Through our experience we were able to meet many genuine people who were doing everything they could to make our experience the best it could be. We would like to sincerely thank Manny, Faye, Darcy, Yoshi and Brandan for giving us an experience that we will truly cherish, for going above and beyond through the entire experience and really stepping up when something didn’t go exactly as planned.
I can't give a glowing enough review about my experience with Mercedes Benz West. Dari was attentive, professional, and went above and beyond to get me into a vehicle I love. Unlike my experiences at other dealerships, I didn't feel pressured to buy, or pushed to purchase outside my budget. Dari found me a vehicle that surpassed my initial expectations, and worked diligently to ensure I was satisfied with every aspect of the process. I'm so grateful to both Dari and the entire M. Benz West team. If you're hesitating on what to buy, I highly recommend dropping in for a visit - you won't regret it!
Great experience all around! Dari made sure I got everything I wanted. I’m very happy with my new car. And I appreciate the great service. Even a month after I bought the car I still feel like a valued customer. Dari is still very happy to answer questions and make sure I’m completely happy.
Very enjoyable experience. All the staff were very helpful and knowledgeable, especially our Sales Person Dari Mahfouz who went the extra mile for us even after making a sale which a lot of Salespeople in my past experiences would not have done.Kathy and Gordon.
Had the pleasure of dealing with Dari Mahfouz of Mercedes Benz West. He made the process easy, and stress free. Very personable guy, I can now call my friend. Thanks for everything , would definitely recommend.
What a wonderful experience. We enjoyed our time at Mercedes Benz thoroughly. Shelly and Prab were the staff who helped us. Both were extremely humble and explained every single detail that we need to know before buying an AMG. Prab is always there to answer all our questions.Even after the purchase he is very kind enough to help. If you are thinking to buy a Mercedes then this is the place you need to go.
I had a very good experience working with Dari Mahfouz. He had excellent product knowledge, was prompt with his responses, and displayed a high level of professionalism throughout the process. In particular, I appreciated how he followed up with any questions I had after I had purchased the vehicle. He recognized exactly what I wanted for a car and helped expedite the process to get me behind the wheel. I felt comfortable negotiating a price with him and his manager and was satisfied the overall result. I will be returning here in a few years for a new vehicle again. I highly recommend Dari and this dealership.
Just traded in my G550 for a brand new S560, as always the whole process was very smooth and chearful. The sales Ben and Any Sun are very professional, and the managers Ehab and Brandan are very honest and helpful. Highly recommend, and I can't wait to pick up my SUV couple months later.