Shan Gamage made my wife's and my experience of purhcasing a Mercedes Benz a extremely enjoyable experience. He was classy and tactful all the way providing top notch service, advice and patience. No concern of ours was too small and he made sure everything was dealt with. He was organized, efficient and super friendly. Derrick Howard took care of the financial portion and he was knowledgeable and efficient and ensured we understood everything.
Well, I must agree that Dari is a great guy. I, too, knew what I wanted and even though it was not the most expensive car on the lot, I was treated with respect and dignity - I am an older lady and sometimes we get the short end of the stick! Purchase was amazingly quick and I was most pleased that they arranged the registration for me and initiated the call to my insurance company. Today I met with Brendan Hebert about a little problem I was having with my iPod and he was most gracious and helpful. Yeah Mercedes West Edmonton and all the lovely people there!
Mercedes-Benz Edmonton West is an incredible dealership. I have purchased two cars there, one certified pre-owned and one new, and the experience has been first class each time.I purchased my first vehicle from Minh-Thu Lam, and she found the perfect vehicle for my taste and budget. The vehicle operated by and large without any issues, but where I had issues, the service department was top notch and made sure they took care of things under warranty at lightning speeds. They recommended optional repairs and maintenance and never proceeded without my go ahead. Considering the quality of the work the service department does here, I would say the price charged measures as fair.When I was in a position to move up to a new vehicle, Ben Saleh, a salesperson at the dealer, called me personally and asked if we could chat in order to get me a vehicle under warranty, given the age and mileage I had put on my used vehicle. He and his sales manager gave me a very fair value for my trade in used vehicle and facilated my comfortable and seemless transition to my new vehicle. All of this occurred when I had zero intentions of buying a new vehicle, which is impressive as I never reached out for a purchase. The dealership reached out, found me a beautiful car, and then immediately crunched 4 payment plans to try and make the purchase work for my personal financial position. They were willing to wait for me to decide and even responded to an email I sent from work late at night to confirm my purchase.The service and rental department are exceptional as well. Specifically, I found Mikayla, Austin and Kien to be extremely professional and very attentive, making sure that I was comfortable with all elements of the servicing experience and kept in the loop on the progress of my vehicles service at all times. All in all, I would give this dealership a five star rating because they are not just exceptional: they are friendly, cordial, available and truly do an honourable service to the Mercedes-Benz buying experience that you should expect from a luxury car dealer. Do yourself a favour and shop here if you are serious about buying a car. You might be surprised what you can manage to get into.The best or nothing indeed.Excellent work!
Professional customer service. Ben got us into the suv we wanted at a very fair price. He was knowledgeable and confident in his product. All the supporting Benz staff took care of the little details to make the experience vey comfortable and enjoyable. Extremely happy with our experience here.
Before my wife and I even stepped foot into the dealership, I had an opportunity to talk to the most generous, intelligent, honest man and more importantly was his attitude towards my family and myself. When we arrived at the dealership we were welcomed like a family...not just any customer. Dharam Taylor was our sales representative. Even when dharam was busy we had other representatives offer food/drinks. The deal was a breeze and the price was amazing for what I got. They even went as far as to make sure both my kids had a special toy to go home with. Just the way they were able to attend to every single person who was involved, makes me feel like we choose the right place/person to buy a beautiful car.
I had the pleasure of dealing with Ben Saleh when I was looking for my vehicle. Ben was very knowledgeable of the cars details and was attentive to my needs. I gave Ben and the sales team a goal to work with and they were able to put a deal together I was very happy with. All of the staff are friendly at this dealership and you get the same level of professional service wether you are buying a vehicle or just getting one serviced.