I just purchased a brand new 2019 GLE400 from this dealer. My salesman was Ben. I have never had such a favorable dealer experience. I have purchased many new vehicles in the past, dealt with the likes of Chevrolet, Dodge, Lexus, BMW. None have lived up to the customer experience I received from Mercedes Edmonton West. Every time I walked through the door I was pleasantly greeted by whoever happened to be nearby, and offered refreshments. My delivery was far more in depth than I wanted or needed being that I am a car guy and am well familiar with all the basic vehicle options. But I appreciate the effort to go the extra mile and ensure I knew everything there was to know about my new purchase. Also, Ben was very well informed on the brand and had obviously received brand specific training on their whole line up. In my experience, salesman are generally clueless about vehicles in general, let alone the specific vehicles they are attempting to represent. SO this was an appreciated aspect of dealing with Mercedes.
My sales rep, Ben, was very knowledgeable and informative regarding the Mercedes SUV I was looking at. The whole purchase process was extremely easy and a few hours later I drove home in my new GLC 300! The follow up service has been amazing. Thank you Mercedes-Benz Edmonton West; I love my new car!
To say Manny did an excellent job would be an understatement. He went above and beyond and got me out of a truck that I had signed for a friend and into a brand new Mercedes, no hassles at all and he’s a well spoken relatable young man which I can relate to ! Very personable, chatted about boxing which he was also knowledgeable which was nice to take the pressure off of the car purchase ! Kinda guy you’d go out for a beer with ! Couldn’t be more happy with the car drives like a dream
Sales manager Dari and Finance manager Derrick Howard were exceptional in there helpfulness and professionalism. Thanks again.
Vaughn did an amazing job. Worked really hard to get me my dream vehicle at a great price as well as put his own special touch on the unveiling. You're guaranteed the best service from him and the staff at Mercedes. Their competitors in the area did not put the client first so even though Mercedes was not my first choice, it became my first choice because of the service.
I purchased a GLC 300 from Mercedes West Edmonton branch three month ago and my experience here was above amazing! Andy is my salesman. He is a incredible knowledgeable, smart and polite person. He answered my question about the car within 5 mins after I message him every time not only before I purchased the car also during these three months after that. During the purchase process, he guide me through the process of putting all features I wanted together within my budget. Because of him, I picked the right car. If you are looking for a Mercedes, Andy is your best choice for sure!
Excellent experience. Ben was very professional and knowledgeable and helped finalize the purchase smoothly. Appreciate the post sales follow ups.