Smooth, and to the point. Good product knowledge Cash purchase from different province, patient with us as we arranged transportation. Business office was excellent to deal with.
Bought my car from them about 3 years ago. Went smoothly and got a great price. When I go here for service, they are always super helpful and quick.
Execelent people and good service but very high labor charges.
Great service!!! Austin in the service department made sure that my car was taken care of and that it would be repaired when promised. Keep up the great work.
My husband and I just wanted to browse and compare cars at some dealerships in the West Edmonton area and then decide on a final car. However, our first stop was at Mercedes-Benz Edmonton West and we were greeted by the wonderful sales person, Dari. Without wasting anytime, he had a clear idea of what we were looking for and he showed us some cars and took us for a test drive. It was a new car and we really liked it but wanted to check out other dealerships in the area as well. Then he interacted with us more and we told him some of the features we were looking for. He showed us a used car which was just what we were looking for. It was a wonderful deal for a Mercedes-Benz. He took us out for another test drive and then helped us with understanding our finance options as well. At no point did we feel any pressure that some sales people would create. He was genuinely a great guy to work with and interacted professionally with us. Our first stop of the day turned out to be our final stop and the whole experience from Sales to Finance to Delivery was phenomenal. Dari was helpful throughout the process and even took our pictures for us when we picked up the car. He had the car all set with a red velvet big bow on the car. Little things like this enhanced our experience. The whole team paid attention to detail at every aspect of the car and the process. This made our experience hassle-free. Even after we picked up the car, Dari said that the sale doesn’t end here and he is available for any questions and support even after the delivery. Honestly, Dari is the best sales guy that we have ever worked with. Everyone at this dealership - Dari, his manager, the Finance Manager, Mike and the Service Delivery Coordinator, Darby was really professional and at the same time fun to work with. Darby went over all the features in detail when we picked up our car and she was really helpful with our questions. She explained everything nicely and said she can also be contacted for any questions that we might have later as well. Thanks Dari and everyone for the lovely experience.
Thank you to everyone at Mercedes-Benz West that had a hand in making a car dream come true (Marty, Andrew, Brandan, Fae & Jason). We initially walked in, just killing some time on a Friday afternoon - I’ve had a photo of a Benz on my fridge for years and always thought it would be an unattainable goal. We were hesitating on going into the dealership because we were afraid of how we would be treated (younger and dressed down). We were greeted right away by Marty who made us feel completely comfortable and at home. We ended up driving a few cars and he was patient with us as we did so. He was almost as excited about them as we were! Marty, without hesitating, knew the answer to every question we had (and then some!). By the end of the weekend, we signed the papers on a new C43! Now that it’s been over a week since we drove it home, he has been diligent in making sure that we are happy with our purchase and has checked in a few times to ensure we aren’t struggling with all the gadgets. We did encounter one small and minor payment glitch but within just a few minutes of inquiring with Marty - he had all of the answers we needed to sort it out. By far, one of the best car buying experiences I have had to date (and I have bought my fair share of cars)! I would absolutely recommend MB-West and Marty to any friends or family that are in the market to purchase a vehicle.