My family and I have taken our cars here for service over the past couple years with service advisor Austin and we have been met with excellent service each and every time. The communication from drop off to pickup is superb. Any issues or needs that arose with our cars were always explained in a simple and thorough manner. The cars were always returned in perfect condition.
From the time we entered the building, to driving off the lot and now experiencing the long term Mercedes family customer care... this dealership gave us the most incredible experience!! I am so impressed with Alex Quinn who treated us like family during our purchase and still checks in with me via text. The bottle of wine and the big red bow on the car were just cherries on top of our 5 star experience. I will be sending all of my friends to Mercedes-Benz West Edmonton!!!
This was our first time purchasing a vehicle from Mercedes-Benz Edmonton West and it was probably the most positive vehicle purchasing experience we have ever had. We will be back! From the moment we walked in Dari took great care of us, ensuring we took our time and found the right vehicle. Dari's nonintrusive, but supportive approach was perfect for us and we are incredibly thankful for his help. Having the car parked out front with a bow on it and a gift of gratitude from Dari was a great touch... they clearly move a lot of vehicles at this ...
Awesome staff, got more for my trade-in than I expected.
My girlfriend and I were overwhelmingly satisfied and extraordinarily pleased with our experience at west Edmonton Mercedes Benz. Andy went above and beyond to assist us and ultimately sell us the perfect vehicle with absolutely zero pressure a very down to earth attitude. Unlike every other dealership we have been to, we weren’t anxious walking around, we weren’t bombarded by salesmen, and we most definitely didn’t get hassled at any point. All in all, we are extremely satisfied with both the staff, and the vehicle we purchased and would definitely recommend this dealership to anyone who is ...
I drove 5 hours to this dealership because of the great service I received from an online inquiry. The most friendly and helpful staff greeted me as soon as I came in the door. Dari & Faye were so helpful and checked in to see how my drive back home was. They had even sent me home with a bottle of wine for the weekend. Thank you guys for everything!
Car dealerships usually have a pretty difficult time keeping customers happy and satisfied. I have never really had an outstanding experience at any car dealer, until I worked with Manny, finance manager, at MB Edmonton West. He handled my lease return flawlessly, replied to emails almost immediately (even after work hours), and will help me out with a trade in vehicle.Manny is a true asset to this dealer, and I am very happy to recommend him for anyone out there who may need anything Benz related.